SEVISEase Terms of Service

Effective Date: January 2025

Welcome to SEVISEase. These Terms of Service ("Terms") govern your access to and use of the SEVISEase website (www.sevisease.us), mobile communications, and all related services (collectively, the "Services") provided by SEVISEase LLC ("SEVISEase," "we," "our," or "us").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

1. Description of Services

SEVISEase provides administrative support services for international students, including but not limited to:

• Facilitating SEVIS I-901 fee payments

• Assistance with generating SEVIS payment coupons

• Student support relating to U.S. university admissions and visa preparation

• Guidance on student-related services, including housing and health insurance

• Customer support through email, WhatsApp, and other communication channels

SEVISEase acts solely as a payment facilitator and support provider.

We are not affiliated with the U.S. Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), SEVP, the U.S. Department of State, or any educational institution.

We do not guarantee:

• admission to any institution;

• issuance of a visa;

• appointment availability;

• visa approval;

• immigration benefits; or

• government processing times.

2. Eligibility

You must be at least eighteen (18) years old or the legal age of majority in your jurisdiction to use our Services.

By using SEVISEase, you represent that:

• all information you provide is true and accurate;

• you have legal authority to use the payment method submitted;

• you are legally permitted to use our Services.

3. User Responsibilities

You agree to:

• provide accurate and complete information;

• ensure your SEVIS ID, school code, date of birth, and applicant information are correct;

• review all submitted information before payment;

• comply with all applicable laws;

• use only payment methods that you are authorized to use.

You may not:

• impersonate another person;

• submit false information;

• use stolen or unauthorized payment methods;

• attempt to bypass our verification procedures.

Users are solely responsible for any losses arising from inaccurate information submitted.

4. Identity Verification

To protect our customers and prevent fraud, SEVISEase reserves the right to request identity verification before or after payment.

Verification may include:

• government-issued photo identification;

• passport;

• driver's license;

• national identification card;

• proof of payment authorization;

• additional documentation reasonably necessary to verify a transaction.

Failure to provide requested verification may result in:

• delayed processing;

• cancellation of the request;

• refusal of service.

SEVISEase reserves the sole discretion to determine whether verification has been satisfactorily completed.

5. Payment Authorization

By submitting payment, you represent and warrant that:

• you are the authorized cardholder; or

• you have the express authorization of the cardholder.

Unauthorized use of another person's payment method is strictly prohibited.

SEVISEase may refuse to process any transaction that appears suspicious or unauthorized.

6. Payment Terms

Service fees are disclosed before payment.

Processing does not begin until all required documentation has been received.

Processing times are estimates only and are not guaranteed.

Government processing times remain outside SEVISEase's control.

7. Fraud Prevention & Security Reviews

To protect our customers and payment ecosystem, SEVISEase reserves the right to:

• suspend any transaction;

• delay payment processing;

• request additional documentation;

• conduct manual reviews;

• refuse service;

• cancel suspicious transactions;

• cooperate with banks, payment processors, law enforcement, government agencies, and regulatory authorities.

SEVISEase may decline any transaction where payment legitimacy cannot be reasonably verified.

Fraud prevention decisions are made at SEVISEase's reasonable discretion.

8. Government Payments

SEVISEase facilitates payments to the U.S. Department of Homeland Security (DHS).

Once a SEVIS payment has been successfully submitted to DHS:

• the payment generally cannot be reversed;

• SEVISEase cannot retrieve the funds;

• SEVISEase cannot modify the submitted payment.

Users acknowledge that government processing is outside SEVISEase's control.

9. Refunds & Cancellations

Because SEVIS I-901 payments are submitted to the U.S. government, refunds are extremely limited.

Refunds may only be considered where:

• duplicate payment occurred because of a SEVISEase system error;

• payment could not be processed due solely to a SEVISEase processing error.

Refund requests must be submitted within 72 hours together with any supporting documentation reasonably requested by SEVISEase.

Cancellation requests must be submitted before the payment is transmitted to DHS.

If a payment has already been successfully submitted to DHS, neither SEVISEase nor DHS may be able to cancel or refund the payment.

Submitting a cancellation request does not guarantee cancellation.

10. Customer Cooperation

Customers agree to cooperate with reasonable verification requests.

Failure to provide requested documentation may result in:

• delayed processing;

• cancellation;

• refusal of service;

• denial of refund requests.

11. Chargebacks

Users agree not to initiate a chargeback for services that have already been successfully performed.

If a chargeback is initiated after SEVISEase has completed the requested service, SEVISEase reserves the right to:

• dispute the chargeback;

• provide transaction records and supporting evidence to the payment processor;

• suspend future services;

• refuse future transactions where permitted by law.

Nothing in this section limits any rights a cardholder may have under applicable law or payment network rules.

12. Communications

Customers are responsible for monitoring their email, including spam or junk folders.

Urgent requests should also be communicated through our designated support channels.

SEVISEase is not responsible for communication delays caused by:

• spam filters;

• internet outages;

• third-party email providers;

• circumstances beyond our reasonable control.

13. Third-Party Services

SEVISEase uses third-party providers, including payment processors and government websites.

We are not responsible for:

• third-party outages;

• processor decisions;

• banking delays;

• government website availability.

14. Intellectual Property

All trademarks, branding, logos, graphics, text, software, and content belong to SEVISEase LLC.

No content may be copied, reproduced, or distributed without written permission.

15. Limitation of Liability

To the fullest extent permitted by law, SEVISEase shall not be liable for:

• visa refusals;

• immigration decisions;

• appointment delays;

• government processing delays;

• payment processor decisions;

• bank actions;

• internet failures;

• force majeure events;

• indirect, incidental, consequential, special, or punitive damages.

To the extent permitted by law, SEVISEase's total liability arising out of any claim relating to the Services shall not exceed the amount paid directly to SEVISEase for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Right to Refuse Service

SEVISEase reserves the right to refuse, suspend, or terminate service where it reasonably believes:

• fraud may have occurred;

• payment authorization cannot be verified;

• false or misleading information has been provided;

• continuing the transaction would expose SEVISEase to financial, legal, regulatory, or reputational risk.

17. Record Retention

SEVISEase may retain transaction records, communications, uploaded documents, IP addresses, device information, and payment records for fraud prevention, legal compliance, dispute resolution, and enforcement of these Terms, in accordance with applicable law and our Privacy Policy.

18. Modifications

SEVISEase may modify these Terms at any time.

Updated Terms become effective upon publication on our website.

Continued use of our Services constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.

Any dispute arising under these Terms shall be resolved in the courts of competent jurisdiction located in Illinois, unless otherwise required by applicable law.

20. Contact Information

SEVISEase LLC

📧 Email: support@sevisease.us

🌐 Website: www.sevisease.us