Privacy policy.

SEVISEase Privacy Policy

Effective Date: January 2025

SEVISEase LLC ("SEVISEase," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website (www.sevisease.us), communicate with us by email, WhatsApp, or other platforms, or use any SEVISEase services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the services you request, we may collect the following information.

A. Personal Information

  • Full name

  • Date of birth

  • Email address

  • Telephone number

  • Residential or mailing address

  • Nationality

  • University name

  • Program of study

  • SEVIS ID

  • School code

  • Form I-20 information

  • SEVIS payment coupon

  • Visa appointment information

  • Visa-related supporting documents where necessary

B. Identity Verification Information

To protect against fraud and unauthorized transactions, SEVISEase may request:

  • Passport

  • National ID

  • Driver's license

  • Other government-issued identification

  • Proof of payment authorization

  • Documentation confirming authorization from a cardholder

We only request this information when reasonably necessary for fraud prevention, transaction verification, legal compliance, or dispute resolution.

C. Payment Information

We may collect:

  • Transaction reference numbers

  • Payment confirmations

  • Billing information

  • Cardholder name

  • Payment status

SEVISEase does not store complete credit card numbers, CVV codes, or online banking credentials.

Payments are processed through secure third-party payment processors.

D. Technical Information

We may automatically collect:

  • IP address

  • Device identifiers

  • Browser type

  • Operating system

  • Time zone

  • Website activity

  • Referral source

  • Cookies

  • Device and browser characteristics

  • Fraud detection information provided by payment processors

2. How We Use Your Information

We use your information to:

  • Process SEVIS I-901 payments

  • Generate SEVIS payment coupons when requested

  • Verify payment authorization

  • Prevent fraud

  • Detect suspicious transactions

  • Verify customer identity

  • Respond to inquiries

  • Deliver customer support

  • Send payment confirmations and receipts

  • Improve our services

  • Maintain security

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our Terms of Service

3. Fraud Prevention

Protecting our customers and payment ecosystem is a priority.

We may use your information to:

  • verify your identity;

  • authenticate payment authorization;

  • investigate suspicious transactions;

  • detect stolen payment methods;

  • identify unusual payment activity;

  • prevent abuse of our platform;

  • defend chargebacks;

  • cooperate with payment processors, financial institutions, law enforcement, and government agencies where appropriate.

If we reasonably believe a transaction presents an elevated fraud risk, we may delay processing while conducting additional verification.

4. Sharing Your Information

We do not sell or rent your personal information.

We may disclose information only as necessary to:

Government Agencies

Including the U.S. Department of Homeland Security (DHS) and other government agencies involved in processing your request.

Payment Processors

To process payments, prevent fraud, investigate disputes, and comply with payment network rules.

Service Providers

Including secure hosting providers, customer support platforms, analytics providers, and other vendors that assist us in operating our business.

Legal Requirements

Where required by law, subpoena, court order, legal process, or governmental request.

Fraud Investigations

Where reasonably necessary to:

  • investigate unauthorized transactions;

  • defend chargebacks;

  • report suspected fraud;

  • protect SEVISEase;

  • protect cardholders;

  • protect payment processors.

5. Data Retention

We retain information only as long as reasonably necessary to:

  • provide our services;

  • comply with legal obligations;

  • comply with payment processor requirements;

  • resolve disputes;

  • defend legal claims;

  • investigate fraud;

  • maintain business records.

Certain transaction records may be retained longer where required by applicable law or payment processor rules.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

These measures include secure transmission, access controls, and restricted employee access.

Despite these safeguards, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Identity Documents

Where identity verification is required, copies of identification documents are:

  • used solely for verification and fraud prevention;

  • accessible only to authorized personnel;

  • retained only for as long as reasonably necessary or required by law, our payment processor obligations, or dispute resolution needs.

8. Your Rights

Depending on applicable law, you may have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion where legally permitted;

  • object to certain processing;

  • withdraw consent where applicable;

  • request a portable copy of your information.

Some requests may be limited where retention is required for legal compliance, fraud prevention, payment disputes, or contractual obligations.

Requests may be sent to:

support@sevisease.us

9. Cookies

Our website may use cookies and similar technologies to:

  • improve functionality;

  • remember preferences;

  • analyze website performance;

  • prevent abuse;

  • improve security.

You may manage cookies through your browser settings.

10. International Transfers

Your information may be transferred to and processed in the United States.

By using our Services, you acknowledge that information may be transferred to jurisdictions whose privacy laws differ from those in your country.

11. Third-Party Websites

Our website may contain links to third-party websites.

SEVISEase is not responsible for the privacy practices of external websites.

Users should review the privacy policies of those third parties.

12. Changes to this Policy

We may revise this Privacy Policy periodically.

Updated versions will be posted on our website together with the revised effective date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Information

SEVISEase LLC


Email: support@sevisease.us
Website: www.sevisease.us
Location: 901 S Detroit CT Morton IL
Governing State: Illinois, USA